Last updated: 2nd November 2025
Thank you for shopping at Somavela. We want you to be 100% satisfied with your purchase. If you are not completely satisfied, you may be eligible for a refund or return as described below.
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return:
-The item must be unused and in original condition.
-The item must be in the original packaging.
-You must provide proof of purchase (order number).
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will issue a refund to your original payment method.
Refund timeline:
Refunds are typically processed within 3–5 business days after we receive the returned items.
To start a return, please contact us at:
📧 Email: help.somavela@gmail.com
Please include:
-Your order number
-Reason for return
-Photos of the item (if applicable)
We will reply with return instructions and address.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
If your item arrives damaged, defective, or incorrect, please contact us immediately at help.somavela@gmail.com with photos and your order details.
We will assist you with a replacement or refund.
Certain items may not be eligible for return if:
-They have been used
-They are not in original, resalable condition
If a product is non-returnable, this will be clearly stated on the product page.
Once your return is received and inspected:
-Approved refunds will be issued in full (minus original shipping cost if applicable).
-You will be notified by email when your refund has been processed.
If you initiate a chargeback without contacting us first, your return request may be delayed or denied. Please contact us before initiating a dispute so we can help resolve the issue.
If you have any questions about returns or refunds, please contact:
📧 Email: help.somavela@gmail.com
🌐 Website: www. somavela.com